Business Administration & Customer Service Academy
This pathway provides learners with real-world experience in office-based roles, preparing them for careers in business and customer service.
Learners complete:
- Focus Awards Level 2 Employability Skills (RQF)
- Accredited CPD units in business and customer service
- Business Administration
- Customer Service
🖥️ Practical Experience
Learners gain experience through onsite placements, including:
- Reception duties
- Customer interaction
- Administrative tasks
- Communication and organisation skills
This provides a realistic working environment within the provision.
⚠️ Important Information
- Learners operate within a supervised environment
- Tasks are structured as part of training
- Learners are not employed staff
🚀 Progression
- Business Administration qualifications
- Customer Service roles
- Apprenticeships
- Office-based employment (18+)