Business Administration & Customer Service Academy

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This pathway provides learners with real-world experience in office-based roles, preparing them for careers in business and customer service.

Learners complete:

• Focus Awards Level 2 Employability Skills (RQF) 
• Accredited CPD units in business and customer service 
• Business Administration
• Customer Service

Learners gain experience through onsite placements, including:

• Reception duties 
• Customer interaction 
• Administrative tasks 
• Communication and organisation skills 

This provides a realistic working environment within the provision.

• Learners operate within a supervised environment 
• Tasks are structured as part of training 
• Learners are not employed staff

• Business Administration qualifications 
• Customer Service roles 
• Apprenticeships 
• Office-based employment (18+)